Central de Ajuda do CrossFi App
Bem-vindo(a) à Central de Ajuda do CrossFi App! Aqui você encontrará respostas abrangentes para todas as perguntas sobre o CrossFi App e cada etapa da interação do usuário com a plataforma.
Começando
Tudo o que você precisa saber para instalar, registrar e ativar sua conta CrossFi App.
CrossFi App is an innovative Web3 banking application that revolutionizes financial services by:
- Blockchain-powered: Built on CrossFi Chain for security and transparency
- DeFi + Traditional Banking: Seamlessly integrates decentralized and traditional finance
- Crypto as Cash: Use cryptocurrency like fiat money in everyday transactions
- Non-custodial Security: You maintain full control over your funds and private keys
- Global Compatibility: Available in 90+ countries with 100+ million acceptance points via Visa infrastructure
Learn more: Complete CrossFi App Overview
To start using CrossFi App, follow these steps:
- Download CrossFi App for Android or iOS
- Register your account by verifying your phone number and setting up email and password
- Complete KYC verification to unlock full functionality - see detailed guide
- Fund your account by topping up with XFI tokens - detailed top-up guide
Download the app for Android or iOS:
- Enter your phone number
- Verify it (via SMS or Telegram)
- Set up your email and password
- Follow the on-screen prompts to complete registration
The registration process includes these basic steps:
- Phone verification: Enter and verify your phone number
- Email setup: Provide and confirm your email address
- Password creation: Create a secure password for your account
- Account activation: Complete the initial setup process
After registration:
- You'll be prompted to complete KYC verification to unlock full features - complete guide here
- You can skip verification but will have limited access to app features
- Card issuance requires completed KYC verification - verification requirements
If you didn\'t receive the verification code, try these steps:
- Check whether the code was sent via SMS, Telegram, or WhatsApp
- Use alternative delivery channels: If your phone number is registered with Telegram or WhatsApp, you can receive the OTP code through these services
- To receive SMS, tap
"Send Code via SMS" - You can also tap
"Resend Code" - Verify your phone number for accuracy
Yes, CrossFi App supports phone verification through multiple channels:
- SMS verification: Standard text message to your phone
- Telegram verification: Code sent through Telegram bot
- WhatsApp verification: Code sent via WhatsApp
Choose the method that works best for you during registration. Alternative channels are available if your number is registered with those services.
No, each phone number and email can only be linked to one account.
Country Access & Restrictions
Entenda onde o CrossFi App está disponível e quais regras de verificação se aplicam com base no seu país.
CrossFi App operates globally with some restrictions:
- Most countries - Full access available
- Restricted countries - Access available with additional verification
- Banned countries - No access permitted
The CrossFi Card is accepted at over 100 million points of sale worldwide.
For detailed country information, see our Country Restrictions Guide
Citizens of these countries cannot use CrossFi App regardless of their current residence:
- 🇨🇳 China
- 🇺🇸 USA
- 🇮🇷 Iran
- 🇲🇲 Myanmar
- 🇰🇵 North Korea
See complete details at Completely Banned Countries
Citizens from restricted countries can use CrossFi App but must provide additional verification:
- Valid residence permit from an unrestricted country
- Or valid ID card from an unrestricted country
Examples of restricted countries include: Russia, Belarus, Ukraine, Venezuela, Syria, and many others.
View the complete list of restricted countries and verification requirements.
Registration is unavailable for users from:
- Sanctioned countries where international financial services are restricted
- Regions where Visa/Mastercard services are limited or banned
- Countries with regulatory restrictions on cryptocurrency services
See our complete country restrictions guide for details.
During the KYC verification process, the system will automatically prompt you if additional documents are needed based on your nationality or residence.
You can check in advance by reviewing our Country Restrictions section or contact support for specific guidance.
No, citizenship from banned countries (China, USA, Iran, Myanmar, North Korea) prevents you from using CrossFi App regardless of your current residence.
This restriction is based on nationality/citizenship, not residence location.
Identity Verification & Account Security
All about KYC, document requirements, and protecting your account.
KYC Verification
KYC (Know Your Customer) is a user identification procedure that:
- Ensures compliance with international financial security standards
- Verifies the authenticity of user identity
- Provides platform security for all users
- Is mandatory for card issuance (virtual or physical)
KYC verification includes 4 main stages:
- Geo Questionnaire: Country and nationality selection
- Proof of Identity: Document verification and selfie
- Proof of Address: Residential address confirmation
- Individual Questionnaire: Employment and transaction details
For complete step-by-step guidance, see our Complete KYC Verification Guide
For Proof of Identity, you need to upload:
- Passport (recommended)
- National ID card
You'll also need to:
- Take a photo through the Sumsub interface
- Complete photo verification (selfie/advanced liveness check)
If your document is from a restricted country, you'll be prompted for additional verification.
Proof of Address documents must:
- Be no older than 3 months
- Contain your full name and address (including country)
- Show the issue date clearly
- Be readable with all necessary fields visible
Most convenient option: ID card or residence permit that includes your address
Automatic Address Recognition: If your identity document (residence permit/permanent residence card, ID card, etc.) contains your address, the system will automatically recognize and accept it as proof of address - no additional documents needed!
Alternative documents accepted:
- Utility bills (electricity, gas, water)
- Bank statements
- Government documents
- Mobile operator bills
- Rental agreements
In the Individual Questionnaire, you need to provide:
- Residential address: Must exactly match your Proof of Address document
- Employment information: Your field of work/occupation
- Transaction volume: Planned monthly transaction amounts and frequency
The system will perform an automatic AML (Anti-Money Laundering) check after submission.
Basic app functions: Yes, you can use limited features without KYC.
Card issuance: No, KYC verification is mandatory for obtaining virtual or physical cards.
Without KYC, most core features will be unavailable.
If you skip KYC verification:
- You cannot issue virtual or physical cards
- Most core features will be unavailable
- No access to payment functionality
Common errors occur when documents:
- Are older than 3 months
- Missing required information (e.g., passport registration page without issue date)
- Are irrelevant (e.g., payment receipt without full address)
- Have poor image quality - blurry or unreadable photos
- Are from restricted countries without proper residency proof - see requirements
To resolve verification problems:
- Check rejection reason: Review the specific reason in the app notification or email
- Prepare better documents: Ensure they meet all requirements with high-quality images
- Use good lighting: Take photos with proper lighting and high-resolution camera settings
- Resubmit verification: Start the process again with improved documentation
You can get KYC support through:
- Email support: support@crossfi.org
- In-app chat: Available 24/7 in the Profile section
For comprehensive KYC guidance, see our Complete KYC Verification Guide
Account Security
Enter your registered phone number and password in the app.
Yes, you can access your account from several devices.
To reset your password:
- On the login screen, tap
"Forgot Password" - Enter your registered phone number to receive a code
- Set a new password
No, you can always reset your password and regain access to your funds.
CrossFi App provides comprehensive security through:
- AI-powered monitoring: Continuous transaction monitoring and fraud detection
- OTP & Biometrics: Transaction confirmation via one-time passwords or biometric authentication
- External audits: Regular security audits by independent third parties
- Smart contract verification: All operations processed through verified contracts
Learn more about security: Complete Security Features
- OTP (One-Time Password): Unique codes sent to your phone for transaction approval
- Biometric authentication: Fingerprint or face recognition for secure access
Carteiras, Recarga & Gerenciamento de Token
Tudo relacionado ao token XFI, recargas e gerenciamento de suas carteiras.
Token XFI
XFI is the native token of CrossFi Chain that:
- Powers transactions and enables access to app features
- Automatically converts to fiat at the current rate during payments
- Required for card issuance and app functionality
XFI token is essential for:
- Card top-ups: Fund your card balance for transactions
- Transaction fees: Cover network costs for operations
- Cross-chain operations: Enable multi-chain functionality
- DeFi features: Access advanced financial functions
- Staking: Earn passive income through staking
XFI tokens are necessary because:
- Card funding: Without XFI, you cannot top up your card
- Transaction processing: XFI powers all card transactions
- Network operations: Required for CrossFi Chain functionality
- Ecosystem integration: Enables all app features and services
XFI conversion happens automatically:
- During payments: Instant conversion at current market rates
- During cash withdrawals: Real-time conversion to local currency
- No manual steps: Conversion happens "under the hood"
At least 200 XFI is required to issue a virtual card. These funds can be then used for purchases.
See the Get coins page for detailed instructions.
Alternative: Use the built-in Swap feature to exchange tokens from other networks directly in the app.
Swap Function
The Swap function enables:
- Seamless token exchange directly within the app
- Instant transactions with no commission fees
- Multi-network support - supports many networks and tokens for exchange to XFI
Detailed tutorial: CrossFi App Swap Guide
The Swap function currently works only with MetaMask:
- MetaMask only: Other wallets are not currently supported for Swap
- Easy integration: MetaMask opens automatically during Swap process
- Secure transactions: All transactions require your approval
No, currently the Swap function works only with MetaMask. Other wallets are not supported for token exchange operations at this time.
To complete the Swap:
- Enter the amount of tokens to convert to XFI
- Review the exchange rate and estimated XFI amount
- Tap
"Swap" - MetaMask will open with transaction details
- Review the transaction and tap
"Confirm" - Wait for transaction completion
Step-by-step guide: Complete Swap Tutorial
Cartões & Pagamentos
Todas as informações sobre CrossFi Cards — emissão, gerenciamento e uso de seu cripto como dinheiro.
Cartões & Pagamentos
XFI is the native token of CrossFi Chain that:
- Powers transactions and enables access to app features
- Automatically converts to fiat at the current rate during payments
- Required for card issuance and app functionality
XFI token is essential for:
- Card top-ups: Fund your card balance for transactions
- Transaction fees: Cover network costs for operations
- Cross-chain operations: Enable multi-chain functionality
- DeFi features: Access advanced financial functions
- Staking: Earn passive income through staking
XFI tokens are necessary because:
- Card funding: Without XFI, you cannot top up your card
- Transaction processing: XFI powers all card transactions
- Network operations: Required for CrossFi Chain functionality
- Ecosystem integration: Enables all app features and services
XFI conversion happens automatically:
- During payments: Instant conversion at current market rates
- During cash withdrawals: Real-time conversion to local currency
- No manual steps: Conversion happens "under the hood"
At least 200 XFI is required to issue a virtual card. These funds can be then used for purchases.
See the Get coins page for detailed instructions.
Alternative: Use the built-in Swap feature to exchange tokens from other networks directly in the app.
Card Basics
The CrossFi Card is the cornerstone of CrossFi App. It:
- Directly links to your crypto assets
- Looks and functions like a standard Visa card
- Ensures full compatibility with existing global payment infrastructure
- Enables automatic crypto-to-fiat conversion during transactions
Complete card overview: CrossFi Card Features
CrossFi App offers two types of cards:
- Virtual Cards: Available now, instant issuance
- Physical Cards: Coming soon
Detailed comparison: Virtual vs Physical Cards
Virtual Cards (Available Now):
- Instant creation - Available immediately
- Online purchases - Perfect for e-commerce
- Contactless payments - Tap-to-pay functionality
- ATM access - Cash withdrawals available
- Digital wallet integration - Add to Apple Pay and Google Pay
Physical Cards (Coming Soon):
- Offline payments - Use anywhere Visa is accepted without internet
- Enhanced ATM compatibility - Wider ATM network access
- Digital wallet support - Apple Pay and Google Pay integration
- Universal acceptance - Physical card presence for merchant requirements
All card operations use XFI tokens as the base currency, which:
- Automatically converts to fiat at current exchange rates during payments
- Eliminates manual conversion - happens instantly "under the hood"
- Provides seamless experience - use crypto like traditional money
Physical card costs:
- Card issuance: Free
- Delivery fee: Applies (varies by location)
- Maintenance: Free (no monthly fees)
Note: Physical cards are coming soon.
Card Usage & Settings
To issue a virtual card:
- Ensure your balance has at least 200 XFI
- Go to
"Cards"→"Create new card" - Select
"Virtual card"
Card limits per account:
- Virtual cards: Up to 3 per account
- Physical cards: 1 per account
Virtual cards:
- Issued instantly
- Online, contactless payments, and ATM access
- Currently available
Physical cards:
- Enhanced offline payments and wider ATM compatibility
- Currently not available
Physical cards are coming soon.
Stay updated via CrossFi News
No, you must select the card type during issuance.
No, all card operations are in the main app currency. Currency conversion is handled automatically.
Transaction and cash withdrawal fees range from 1.7% to 2.2%, depending on:
- Transaction amount
- Country of use
You must deposit at least 200 XFI to create a virtual card.
No, virtual cards have no maintenance fees. Physical card maintenance information will be provided when they become available.
There are no spending or withdrawal limits for CrossFi cards.
Yes, both virtual and physical cards support online payments.
Yes, both card types can be added for contactless payments.
To add your card to digital wallet:
- Open your wallet app (Apple Pay or Google Pay)
- Tap
"Add New Card" - Enter your card details as prompted
To manage your card:
- Tap on your card in the app
- Select
"Settings" - Choose the desired action (block, freeze, change PIN)
Yes. In card settings, select "Change PIN" to set a new code.
This functionality is not yet available but will be added soon.
You will be able to control card security settings in "Settings" → "Security", where you can disable specific features:
- Online payments
- Contactless payments
- ATM withdrawals
Upcoming security features will include:
- Payment type controls: Enable/disable online, contactless, ATM access
- Geographic restrictions: Limit card use to specific countries/regions
- Transaction limits: Set daily/monthly spending limits
- Real-time notifications: Instant alerts for all card activities
- Merchant category controls: Block specific business types
Perfil & Configurações do App
Gerenciando sua conta de usuário, idioma e informações pessoais.
To update your profile:
- Tap the profile icon (top right)
- Tap the
"Edit"icon to update your details
To change language:
- Go to the Profile tab
- Select
"Language" - Pick your preferred language
- Close the menu
To change contact information:
- Tap the profile icon at the bottom of the screen
- Select the
"Edit"icon in the top-right corner - Update your email and phone number
You can reach support in two ways:
- In-App Support: Go to the Profile section, tap
"Support"and chat directly within the app - Email Support: Send your question to support@crossfi.org
Troubleshooting & Support
Onde obter ajuda e como corrigir problemas técnicos comuns.
Yes, you can use CrossFi App on multiple devices:
- Same account: Log in with the same phone number and password
- Synchronized data: Balance and transactions sync across devices
- Security maintained: Each device requires individual login
- Wallet connection: May need to reconnect wallet on each device
CrossFi provides multiple support channels:
- In-App Chat: 24/7 support directly in the app (Profile → Support)
- Email: support@crossfi.org for detailed inquiries
- Telegram Community: CrossFi Official Channel
- Discord Server: Community discussions and support
- Documentation: Comprehensive guides and FAQ
Support response times:
- In-App Chat: Usually within 1-2 hours (24/7)
- Email Support: Within 24 hours on business days
- Community Channels: Community and team members often respond within minutes
- Urgent Issues: Critical problems prioritized for faster resolution
To help support assist you quickly, provide:
- Account details: Registered phone number or email
- Device information: Phone model and operating system version
- App version: Current CrossFi App version number
- Transaction details: If relevant, transaction hash or amount
- Screenshots: Visual evidence of the issue when possible
- Error messages: Exact text of any error messages
Este centro de ajuda é atualizado regularmente com novas perguntas e recursos. Se você não encontrar o que procura, não hesite em entrar em contato com nossa equipe de suporte.